Carer Support Helpline Why call the Helpline? Call the Carers Hub helpline on 0300 012 4272 if you need support with your caring role. You may be feeling that the person you care for now needs more care and that you are no longer able to provide as much support as you were once able to. It may be that you have suddenly have found yourself in a caring role and are feeling overwhelmed and don’t know where to find what help is available. It is important to try and equip yourself with as much information and support as possible. We will be able to direct you to the most appropriate support and if appropriate put you in touch with our Carer Pathway Advisors. Our experienced Carer Pathway Advisors can assist by providing accurate, local information and advice on all aspects of caring including Looking after your own health Understanding the needs of the person you care for Practical solutions to the everyday challenges of caring Opportunities for having a break Financial entitlements Mobility Equipment Planning for an emergency The cost of the call is classed as a local call for both landline and mobile. Live Web Chat Worcestershire Association of Carers and the Integrated Hub has a live chat instant messaging service where you can speak directly to one of our pathway advisors. Live chat is open currently between 9am and 5pm Monday to Friday. In order to access the web chat during opening hours simply go to the bottom right corner of any webpage and click on the lets talk (online) button. After you have filled in a short form you will be connected the next available pathway advisor. If we are offline you are very welcome to leave a message and someone will contact you at their next available opportunity. When using the facility you will be asked to fill in your contact information so that an agent has basic knowledge before they answer the call. By using the web chat facility you are automatically agreeing to the following set of rules. No inappropriate language or content. No flooding or spamming Interrupting the flow of a conversation with repetitive typing, the advertising of other websites or any other activity that makes it difficult to maintain a conversation is strictly prohibited.. No harassment of members of staff. Please be aware that the chat facility is an extension of our helpline and if is deemed that you could do with further support you may be asked to call us or we may schedule you for a call from an advisor. This will be discussed with you. Live chat transcripts Monitoring & record keeping All live chat transcripts will be archived in a secure server. The service will be routinely monitored to ensure that standards are maintained and that a quality service is consistently provided.