Carer Support Carers Hub and Helpline Worcestershire Carers Hub Worcestershire Carers Hub is supported by Worcestershire County Council and Hereford and Worcestershire Clinical Commissioning Group. The Hub supports unpaid adult carers across the County and builds on Worcestershire Association of Carers current provision, by providing a one stop shop for carers. The services that we provide include: Carer Pathway Advisors: They provide information, advice and support by telephone and in drop in information points across the county Health and Social Care Engagement and Community & Partnerships: The two teams work closely with partner organisations to raise awareness of the needs of carers, help us reach more carers and improve carer’s access to Hub services Carer training: Adult carers can access information, advice, support and training, tailored to their individual needs all in one place. Listening Ear: A telephone befriending service which supports those who are caring for someone close to the end of their life. Carer Talktime: Regular telephone contact with one of our trained volunteers to reduce the isolation that carers can experience. Carer Groups: These support groups are held once a month throughout the county, run by carers but supported by WAC. To find out more, call the Carers’ helpline on 0300 012 4272, visit www.carersworcs.org.uk or email: [email protected] The helpline is open Monday - Friday 9am - 7pm, Saturday 9am - 12 noon. Carers Hub Helpline? Call the Carers Hub helpline on 0300 012 4272 from 9am to 7pm Monday - Friday and 9am - 12pm Saturday if you need support with your caring role. You may be feeling that the person you care for now needs more care and that you are no longer able to provide as much support as you were once able to. It may be that you have suddenly have found yourself in a caring role and are feeling overwhelmed and don’t know where to find what help is available. It is important to try and equip yourself with as much information and support as possible. We will be able to direct you to the most appropriate support and if appropriate put you in touch with our Carer Pathway Advisors. Our experienced Carer Pathway Advisors can assist by providing accurate, local information and advice on all aspects of caring including Looking after your own health Understanding the needs of the person you care for Practical solutions to the everyday challenges of caring Opportunities for having a break Financial entitlements Mobility Equipment Planning for an emergency The cost of the call is classed as a local call for both landline and mobile. Live Web Chat Worcestershire Association of Carers and the Integrated Hub has a live chat instant messaging service where you can speak directly to one of our pathway advisors. Live chat is open currently between 8am and 8pm Monday to Sunday In order to access the web chat during opening hours simply go to the bottom right corner of any webpage and click on the lets talk (online) button. After you have filled in a short form you will be connected the next available pathway advisor. If we are offline you are very welcome to leave a message and someone will contact you at their next available opportunity. When using the facility you will be asked to fill in your contact information so that an agent has basic knowledge before they answer the call. By using the web chat facility you are automatically agreeing to the following set of rules. No inappropriate language or content. No flooding or spammingInterrupting the flow of a conversation with repetitive typing, the advertising of other websites or any other activity that makes it difficult to maintain a conversation is strictly prohibited.. No harassment of members of staff. Please be aware that the chat facility is an extension of our helpline and if is deemed that you could do with further support you may be asked to call us or we may schedule you for a call from an advisor. This will be discussed with you. Live chat transcripts Monitoring & record keeping All live chat transcripts will be archived in a secure server. The service will be routinely monitored to ensure that standards are maintained and that a quality service is consistently provided.