Our History

Worcestershire Association of Carers is a registered charity that was founded in 1997 providing an independent source of information, advice and support for unpaid adult carers in Worcestershire. We provide representation for carers at a local and national level and support carers to have a voice in decisions that affect them.

We understand the role of unpaid carers and the huge contribution they make to the community.

Our Vision Statement

Every unpaid carer to be valued and empowered and have access to personalised and high-quality support, living in carer friendly communities

Our Mission Statement

To enable carers to make informed choices through giving expert advice, information and support and to promote recognition of carers by service providers and communities

Our Values Statement 

1. Caring

·       We value and care for our people – carers, patients, staff and volunteers

·       We care about doing a good job and take pride in doing it well

·       We have empathy and compassion

2. Integrity

·       We are an independent voice for carers

·       We work together with honesty and within clear boundaries

·       We are committed to ethical decision making

·       We pay attention to equality, equity, fairness

·       We are trustworthy, transparent, reliable and open

·       We deliver on agreed actions - ensuring what we say, we do

3. Person Centred

·       We are approachable and take time to listen, understand and communicate

·       We work as a team and share knowledge

·       We support carers to make the best-informed decisions.

·       We are respectful and non-judgemental

·       We work as a team to offer high quality and tailored services to meet our clients’ needs

4. Inclusive

·       We tailor services to meet local need/communities/cultures

·       We are aware of the barriers people face and work with carers & patients to overcome these

·       We value working with partners

·       We make people feel welcome

5. Proactive

·       We reflect and learn to inform change, improvement and innovation

·       We are responsive, flexible and adaptable

·       We are active influencers

·       We are well informed and connected

·       We strive for excellence

Our key strategic priorities

  • Meeting the needs of carers 
  • Performance and quality 
  • Secure a sustainable future
  • Effective strategic leadership and governance 

Our Staff

Senior Management Team

Chief Executive: Carole Cumino

Service Manager/Deputy Chief Executive: Mel Smith

Finance Manager: Natasha Davies