Practical Solutions
We're here to help
This page provides you with information, factsheets and links to help you with your day-to-day caring role.
Emergency Planning
Carers Emergency Card
Carry a yellow card (credit card size) with you and should you have an accident or be taken ill it will immediately let people know that someone is depending on you.
​
Find out more about the Carers Emergency Card on our
​
To fill out your Carers Emergency Card Application click here.
​​​
VIA EMAIL: Send an email to mail@carersworcs.org.uk asking to be sent a
Carers Emergency Card Form
​
DOWNLOAD, PRINT AND POST: Download and fill in the form HERE. You will need to post it back to us at the address on the form.
CALL US: Call us on 0300 012 4272 so we can post a form out to you
Message in a bottle (Datalink Pot)
This allows the emergency services to access vital personal and medical information should you suffer from an accident or illness at home.​​​​​
If you would like details of this service, please call our helpline 0300 012 4272 or email mail@carersworcs.org.uk
ICE (In case of an emergency)
ICE is a campaign started by a paramedic to help emergency staff quickly find who to contact. You can store the word ICE in your mobile phone address book with the number of the person you’d like people to contact, for example your back-up carer. Each phone provider is different, so check your device's manual for instructions.
​
NHS 111
111 is the number you should call when you need advice or medical treatment quickly, and you cannot wait for an appointment to see your doctor. An online service is also available: https://111.nhs.uk/
Social Services – Adult Care
You should call the Emergency Duty Team (EDT) only if someone's safety and/or welfare is at serious risk and the situation cannot wait until 9am on the next working day. The EDT can be contacted on 01905 768020.
The service is available between:
Friday afternoon from 4:30pm to Monday morning until 9:00am
Monday afternoon from 5:00pm to Thursday morning until 9:00am
This includes all bank holidays. After midnight messages left on EDT voice bank activates an EDT social worker's pager.
​
Samaritans offer a free and confidential service. They are available round the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call them on 116 123, this number is FREE to call. You don't have to be suicidal to call them. Click on the link for further information: http://www.samaritans.org
Herbert Protocol
The Herbert Protocol is a national scheme adopted by police services and other agencies across the country for missing people with dementia or other mental vulnerabilities.
https://www.westmercia.police.uk/notices/af/herbert-protocol/
Priority Services Register
The Priority Services Register is a free service provided by suppliers and network operators for people who are vulnerable or medically dependent so they can be offered priority support in the event of a power cut or gas outage. Each energy supplier and network operator maintains its own register - to get on it, you need to contact your energy supplier.
​
Fire Safety
Herefordshire and Worcestershire Fire Service offer a free Safe and Well Check for vulnerable people such as the elderly, people living alone and those with reduced mobility.
​
Pet Care
The Cinnamon Trust is a charity that helps older people keep their pets.
​
Falls Prevention
Leaflet attached to email to upload
​
Dementia well- being services
https://www.ageuk.org.uk/wyvern/our-services/dementia-support-16f51597-13f5-eb11-ba5e-00155d585af3/
​
Home from hospital - AGE UK
​
Working Carers – Your rights at work
https://www.carersuk.org/help-and-advice/work-and-career/your-rights-in-work/
Call our Helpline
To talk to someone about getting support, call our helpline 0300 012 4272
ChatPlus
This is a popular way to access the information you need without needing to pick up the phone. Chat with one of our Advisors using the “Lets Talk” icon at the bottom right of your screen
