Stories & Events Stories and news Web Chat is LIVE Live Web Chat We now have a live web chat facility in operation 9am - 5pm Monday to Friday. This web chat facility is staffed by the same knowledgeable pathway advisors that operate the helpline and they will be able to help you with information, advice and guidance. On the bottom right hand corner of the website you will see a 'Lets talk' icon. Simply click on the box and fill in the form to be connected to the next available agent. We are hoping that this will open up more methods of communication and look forward to chatting to you. To view the rules and information about the live web chat please click here.