Stay Alert

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly

Do not leave home if you or anyone in your household has symptoms.

Frequently asked questions about what you can and cant do

Specific guidance for unpaid carers

Self isolating and in need of help?

There are and will continue to be many people in our communities who will be self isolating at home.

If you need help during this difficult time and would like to be contacted by a helper or volunteer, please complete the form on Worcestershire County Councils website. You can access it HERE. If you are struggling to fill the form in or need help please contact us on 0300 012 4272 and we can help you.

Please only complete this form if you need help over the coming days. They aim to get back to you within 24 hours.

If you want to offer support or find out more about Here2Help from the council please visit

Can I Still contact Worcestershire Association of Carers?

You can of course continue to contact us in various ways:

  • Our telephone helpline is available from 8am-8pm 7 days a week.  Please do get in touch if you need any information or support
  • Our live web chat is also avaialble from 8am-8pm 7 days a week. Go to any web page and lick online in the bottom right hand corner.
  • We’ll do our best to keep in touch with carers via phone, social media, including Facebook and Twitter
  • You can email us at [email protected]

We hope to be able to make sure that we keep in touch with carers who usually attend our monthly groups, and encourage group members to stay in contact with each other

  • We’ll be running some of our legal and financial information sessions on line as well as our wellbeing for carers – you will still be able to book onto these sessions, but will need to join in using a computer or smartphone
  • We’ll still be publishing Caring News, our magazine for carers with the next one due out in April

What do I do if I care for someone and I need to self-isolate?

If you have to self isolate and are using a care service, let your care service provider know and they will discuss how best they can support you through this period.

If you are self isolating and would usually provide care, or if you support someone you don’t live with, and feel that alternative provision is required, please contact the Adult Social Care Access Centre on 01905 768053.

Please be clear what support is needed.

If you are worried that you or someone you look after may be at risk, NHS 111 can offer direct guidance through their online coronavirus helpline. Call 111 if your (or their) symptoms become severe, and let them know you are a carer.

Emergency Planning

Have you thought about what you might do if you become ill? You carry a small yellow card with you and should you be taken ill it will immediately let people know that someone is depending on you.

You can apply for one HERE.

End of Life Carer Support

If you find yourself in a position where you are caring for someone who is nearing the End of Life we have a dedicated team who can help you. We offer emotional and practical support tailored to your needs and wishes, both before and after bereavement

- Advice on how to look after your physical and emotional well-being

- Information and advice on the practicalities of caring such as nutrition and equipment.

- Help to navigate health and social care services

- We can provide information about a wide range of useful organisations

- Supporting you with difficult conversations around Advanced Care Planning (ACP)/ Recommended Summary Plan for Emergency Care and Treatment (ReSPECT)

- Legacies around making a will, making a funeral plan, organ donation options and managing digital legacy

To find out more please visit End of Life Carers Support or contact our team on 0300 012 4272

Transport and Face Coverings

From 15 June 2020, it is the law that you must wear a face covering when travelling in England on a:

  • bus or coach
  • train or tram
  • ferry or hovercraft or other vessel
  • aircraft
  • cable car

If you do not wear a face covering you will be breaking the law and could be fined £100, or £50 if you pay the fine within 14 days.

A face covering is a covering of any type which covers your nose and mouth.

How to wear and make a face covering.

Some people don’t have to wear a face covering including for health, age or equality reasons.

If you feel you fit into the exemption category you can take a screen shot of one of the pictures below or print it out and take it on transport with you. This will help you to not be questioned.

Face Coverings in Hospital Settings

In line with Government recommendations, there are new measures across hospitals and sites to keep visitors, patients and staff safe. From Monday, 15th June 2020 if you are going to a hospital, inpatient ward or clinic it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff.

Face coverings are different to face masks in that they can be homemade, made of cloth, and be reusable. You can find information and guidance on making your own face covering here.

Hospitals and other venues are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you go to the hospital, they can provide you with one.

For further information please visit:

Support bubbles

The government recognises how difficult it has been for people to be cut off from their family and friends in recent months. This has been necessary to help us all stay alert, control the virus and save lives. There has now been some changes in the rules about who you can visit:

In England, there are 2 major changes:

  • You can now meet outdoors in a group of up to 6 people with those you do not live with, but you should do this while observing social distancing guidelines and keeping at least 2 metres apart
  • Single adult households – in other words adults who live alone or with dependent children only – can form a ‘support bubble’ with one other household. All those in a support bubble will be able to spend time together inside each others’ homes, including overnight, without needing to stay 2 metres apart.

I need more advice:

Updated advice and information for unpaid Carers has been released from the Government. Please visit Govt info for unpaid Carers

Updated advice and FAQs on the most recent update can be found HERE

If you would like more information about Coronavirus and your caring role please visit CARERS UK Coronavirus Guidance

If you would like to read more about NHS guidance please visit NHS guidance on Coronavirus

For more information on Coronavirus and your well being please visit MIND

For Well being Advice on Staying at Home please click HERE

The most recent guidance from the government says you should stay at home where possible to keep yourself safe.

For more information click on the graphic below

Keeping safe and well

There are various things you can do to improve your emotional and physical health at this time:

Mental Health

Physical Health

Emotional Wellbeing

Wellbeing Wednesday Webinars from Worcestershire Association of Carers